For your convenience, we've compiled an extensive list of some of our client's Frequently Asked Questions related to our products and the service offered
SHIPPING & HANDLING
100% PURENESS GUARANTEE
BUSINESS TO BUSINESS (B2B)
- You can add items to your shopping cart by either using our search engine to find the item(s) that you wish to purchase or by browsing through our categories and/or our website. Once you find an item(s) you'd like to buy, simply click the button closest to the item(s) you are interested in to add the selected item(s) to your shopping cart. At this point, you can change the quantity of items you'd like to order, delete an item, empty the shopping cart, continue shopping, or check out.
- You can delete an unwanted item from your shopping cart by clicking the "Delete Item" icon located within the shopping cart at the far right of each row.
- YES! At Golden Tips Tea online tea store you can shop with confidence.
- For our Global site we use Paypal - the most trusted payment solution the world over, trusted by over 100 million users.
- For Indian site we use CCAvenue Payment gateway
No credit card information is stored or used on our servers for security reasons. All credit card transactions are conducted in most secured environment used by prominent banks all over the world.
- Global Site: Minimum order must be for US $ 75 to avail of free delivery to any designated address in the world. For orders below US $ 75 kindly note that shipping charges of US $20 will have to be borne by the buyer. You could easily see an estimate of how much your shipping charges would be by adding an item to the shopping cart. We are not liable for payment of any charges other than the shipment charges for orders of US $ 75 and above.
- India Site: Minimum order must be for Rs 500 to avail of free delivery to any designated address in India. For orders below Rs 500 kindly note that shipping charges of Rs 50/- only will be charged. You could easily see an estimate of how much your shipping charges would be by adding an item to the shopping cart. We are not liable for payment of any charges other than the shipment charges for orders of Rs 500 and above.
- YES. Our site features Track my Order. You can enter your order number to know the order status. Your order number can be found in your order confirmation email.
- All items contained in this site are subject to availability at the time of receiving the order. We carry out regular updates at the site, but in such events that orders have been received for an item/s which have been exhausted, we shall intimate the buyer and offer the choice of indicating replacements. In the event the replacement item/s are not notified by the buyer, we may arrange for the refund of cost of the exhausted item/s on specific request. We may also request for additional order to cover US$ 75 to provide for free shipment, in such event that the reduced amount falls below US$ 75.
- You can gift teas and other accessories offered by Golden Tips and we'll ship your gift directly to the recipient with a card mentioning your personal message, gift card, logos, stickers, etc. We can also as per your advice package the gift in attractive outer wrappers with ribbons. During the ordering process, simply enter your name and address as the Billing Address and the recipient's name and address as the Delivery Address and forward to us a separate mail informing us of the order details and the personalized message and gift wrapping which you would like us to pack the gift with. We shall process the order as per the gift packaging advice received as per your mail.
- Global Site:
- We accept online payments through: VISA, MasterCard, American Express, Discover Card & PayPal
- Indian Site:
- We accept online payments through: all major Credit Cards, Debit Cards, Net Banking, ITZ Cash, RTGS, NEFT etc.
For Cheque/DD Payment/Money Order
HDFC BANK HDFC BANK: A/C No: 00272210000095
Please draw cheque in favour of "Golden Tips Tea Co. Pvt. Ltd. A/c 00272210000095
" and deposit at any HDFC Bank
or cheque collection box.
ICICI BANK ICICI BANK: A/C No: 603805021397
Please draw cheque in favour of "Golden Tips Tea Co. Pvt. Ltd. A/c 603805021397
" and deposit at any ICICI Bank
or cheque collection box.
Golden Tips Tea Co. Pvt. Ltd.
52 A, 5th Floor
Please draw cheque in favour of "Golden Tips Tea Co. Pvt. Ltd.
" and mention your Order No: 0
, Name and Contact number at
the back of your cheque.
- We will process your order only on the receipt of the complete payment. In case of Cheques, the order will be proceesed only when the cheque get cleared.
- Please note that we accept on at par cheques
- We will inform you whenever we start processing your order on your email id:
SHIPPING & HANDLING
To Destinations Worldwide:
- We ship to all countries worldwide excepting to those countries debarred by the Government of India.
To Destinations within India:
- We deliver to all accessible destinations within India.
- All orders above US $ 59 are delivered free to any designated address, worldwide. However for orders below US $ 59 kindly note that shipping charges of US $20 will have to be borne by the buyer. You could easily see an estimate of how much shipping charges would be levied by adding an item to the shopping cart and then viewing the shopping cart. We are not liable for payment of any charges other than the shipment charges on orders of US $ 59 and above.
- All orders above Rs 500 are delivered free to any designated address within India. For orders below Rs 500 kindly note that shipping charges of Rs 100 will have to be borne by the buyer. You could easily see an estimate of how much shipping charges would be levied by adding an item to the shopping cart and then viewing the shopping cart. We are not liable for payment of any charges other than the shipment charges for orders of and above.
All orders are generally dispatched within 24 hours of being placed.
Our expert customer care team makes sure that you are able to track your orders easily.
Each customer is connected to one of our customer care executives in case you face any problem in regards to your tea consignment.
We ship to all countries in the world except the ones debarred by the Government of India.
We deliver orders across the world within 3-7 working days and are sent through Express courier services.
Deliveries in India are made within 2-3 days.
Orders to the following countries are sent through Airmail and are delivered within 7-14 days.
Russia | Singapore | Kazakhstan | Kuwait | Latvia | Portugal | Turkey | Hungary | Thailand
- The teas, tea accessories etc. are sent as gifts and hence should normally not attract customs/import duties. However rules vary from country to country. Overseas deliveries may be subject to duties and taxes as per effective local laws in buyer’s country that could be levied once the package reaches the specified destination. Any such additional charges towards local levies would have to be borne by the buyer and will in no terms be payable by us or chargeable to us. The buyer must therefore ensure compliance with all the effective laws and legislations in force at their specified destination, and we shall not be liable for any consequences arising out of breach of any such laws. Any document needed to accompany the parcel needs to be requested and will be provided if feasible/available.
- The teas, tea accessories are priced inclusive of all applicable Governmental Taxes, Duties and/or other levies. However, in the case of any local levies being imposed at the Buyer’s destination, the same will have to be borne by the buyer, and we are not liable to pay the said local levies.
100% PURENESS GUARANTEE
- Golden Tips Tea of Darjeeling procure all teas after conducting thorough check with respect to the quality, freshness and purity as declared by the manufacturers, and ensure the proper and hygienic storage and packing of the teas so that they are delivered to you as fresh as it should be depending on the their age. We also mention the year of manufacture in respect of single estate teas at the site so that you are aware of the age of the teas. As regards packaged teas, we endeavour to conform by the descriptions provided for the packs, and to maintain quality parameters throughout the seasons, year on year.
BUSINESS TO BUSINESS (B2B)
- At Golden Tips Tea of Darjeeling we stand for complete customer satisfaction. Any product purchased at the Golden Tips Tea of Darjeeling site could be returned within 30 days of delivery for a full refund. If you are returning the product due to an error on our part, we will also pay shipping costs.
Returning of products is subject to the following conditions:
Full refund of the amount debited to your card or received as payment for that specific order, and for the products returned in full. Return shipping costs are not refundable unless the return is the result of our error.
Our endeavor is to provide fresh teas, and unless otherwise stated, all teas are selected, packed and shipped direct from India in the interests of quality and freshness. For this reason shipping is a major component of our product cost. Hence we cannot accept returns for exchange due to a preference for a different tea, for example, unless there is a defect in the product. As a valued customer we hope you understand our limitations.
We cannot accept any Product after 30 days of delivery.
We cannot accept a Product that has been largely consumed (more than two servings).
We are confident that you will enjoy your Golden Tips Teas, although if for some genuine reason you have a need to return your order, please submit the reason along with the order number to firstname.lastname@example.org. We will contact you within 48 hours to agree on the return. Please do not return unless you receive a mail advice from us to the effect.
Refund will be made by the same method as payment was received for your order.
- Absolutely! Learn more about our Corporate Gifts or Bulk Order opportunities by visiting the Corporate Gifts section under Business Zone.