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Dear receiver in Golden Tips
For the first time ever I'm complaining over the quality of a tea from Golden tips. The tea in order #GTTC1774N 'Winther Melody Darjeeling Black Tea Autumn Flush' 2019 does not match the description on your web site:
"Darjeeling late winter harvested fine tea from the most renowned Margaret's Hope estate. A very pleasant flavour that is also typical of late Autumn / Winter flush with a hint of muscatel, making the same a bit complex yet smooth and adorable. A perfect cup to enjoy anytime in the winters".
It has not a hint of muscatel!. Instead it is very smoky in the taste! Which I don't like. I cant't drink the tea. Neither can my wife, who otherwise adores tea from Darjeeling.
And it is graded FTGFOP1 but it is not that quality. Have a look at the attached photo. The tea is granulated into crumbles - nearly dust.
My wife and I are both keen tea lovers. I have been a happy drinker of the tea from Golden Tips Tea for a long period. Therefor we were both very disappointed with 'Winther Melody'. It is absolutely not our cup of tea so to say...
So now the question is - what to do?
Pls give me a good advice. Ship the 3 packages back to you?I Don't know the address?